Frequently Asked Questions:

Q: I can’t find the exact caster I’m looking for. What should I do?
A: Contact our caster experts! They’ll help locate a standard product or discuss custom solutions with domestic manufacturing for specialized stems, top plates, bore sizes, etc. Note: Minimum orders may apply for custom products.

Q: I need a large volume of casters for resale. Can you assist?
A: Yes! We supply manufacturers and dealers globally, supporting new projects or resolving supply chain issues. Contact our caster experts for details.

Shipping Questions

Q: How long does it take for products to ship?
A: Most products ship within 3-5 business days from order placement. Specialty or made-to-order casters may take longer, and we’ll provide the scheduled ship date.

Q: Where can I find my tracking number?
A: The tracking number is included on the invoice sent to your email.

Q: What shipping services do you use?
A: We use various services to ensure cost efficiency and reliability for customers.

Q: Can I use my own collect account for shipping?
A: Yes.

Q: Do you ship internationally?
A: Yes, but conditions apply.

Q: Is shipping cost included in product prices?
A: No, shipping costs are additional.

Q: What happens if a product is lost or damaged in transit?
A: Notify us within 10 days of receipt. We’ll assist as best we can, but note that title transfers to you when the product is handed to the transportation company, per legal terms.

For further assistance, contact our caster experts!